Privacy Policy

Last updated: 12 September 2026

This privacy policy explains what information ThermoExpert collects through this website, why it is
collected, and how it is handled. ThermoExpert is a thermal design and engineering consultancy based in
Lahore, Pakistan.

Information we collect

We collect only what you send us:

• Enquiry form data: your name, company, email address, phone number, country, project
  stage, the service you selected and the message you write. Your email address is used only to reply to
  you.
• Technical data: standard server information such as IP address, browser type and the
  pages requested, recorded by the web server and its caching layer for security and reliability.

We do not ask for, and you should not send through this website, payment card details or personal
identification documents.

How your information is used

• To reply to your enquiry and discuss a possible scope of work.
• To prepare a proposal and, if you appoint us, to carry out the work.
• To keep a record of business correspondence.

We do not sell your information, and we do not use it for advertising.

Plant and project data

Technical data you share with us, including drawings, datasheets and operating logs, is treated as
confidential and used only for your project. A non disclosure agreement can be signed before any data is
shared.

Storage and retention

Enquiries submitted through the form are stored in this website’s database and are also sent to our
internal enquiry mailbox. Correspondence is retained for as long as needed for the business relationship and for
our records. You can ask us to delete your enquiry at any time.

Sharing

Your information is not shared with third parties except where it is necessary to deliver the service
you asked for, or where we are required to do so by law. The website is hosted by our hosting provider,
which processes data on our behalf as part of operating the server.

Cookies

This website uses cookies only where they are needed for the site to function, for example session
cookies created by WordPress. If analytics or marketing cookies are added in future, this policy will be
updated before they are used.

Your choices

You can ask us what information we hold about you, ask for it to be corrected, or ask for it to be
deleted. Contact us on +92 301 8412030 or through the enquiry form on this website.

Contact

ThermoExpert
Lahore, Pakistan
Phone and WhatsApp: +92 301 8412030
Enquiries: through the form on this website